Venus Privacy Policy

Effective Date: April 25, 2025

Last Updated: April 25, 2025

Thank you for choosing Venus (“we,” “us,” “our”). We value your privacy and want you to understand how we collect, use, and share your information when you use our mobile application (the “App”). This Privacy Policy explains what data we collect, how we use it, and your choices regarding your personal information.

  1. Who We Are

  1. Who We Are

Venus, Inc. ("Venus," "we," "us," or "our") is a Delaware corporation that provides the Venus mobile application and web portal (collectively, the "App"), an AI‑powered skincare platform that delivers personalized skin analysis and product/treatment recommendations.

Questions? Email admin@venus‑care.com.

  1. Scope & Definitions

This Privacy Policy covers all personal data processed through the App and any related services. Key terms follow the definitions in the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
“Face Data” refers to both (a) raw facial images voluntarily uploaded by the user and (b) numeric skin metrics derived from those images.

  1. Information We Collect

3.1 Account & Profile Data

  • Identifiers – Google or Apple User ID, email address, display name.

  • Demographic / Skin Profile (optional) – Age range, skin type, allergies, lifestyle habits, skincare goals.

3.2 Facial Images & Derived Metrics ("Face Data")

  • Raw Images – Selfies you upload for AI analysis.

  • Derived Metrics – Numeric outputs (e.g., acne count, redness score, wrinkle depth).

  • Biometric Templates – Not created or stored.

3.3 Usage, Device & Diagnostic Data

  • App‑interaction events (screens viewed, taps, session length).

  • Device info (model, OS, language, time‑zone).

  • Crash & diagnostic logs.

3.4 Support & Communications

Content of emails, in‑app chat, or other communications with our team.

3.5 Optional Marketing Data

If you opt‑in, we record your marketing preferences (e.g., push‑notification settings).

  1. How We Use Your Information

Provide Services – Authenticate log‑ins, generate your “Venus Score,” and display personalized recommendations.

  • AI Processing – Run images through our ML pipeline; send only anonymized numeric metrics to our AI partner (OpenAI) to generate text‑based advice.

  • Improve & Secure the App – Debug, develop new features, and prevent fraud.

  • Legal Compliance – Fulfil contractual obligations, enforce Terms of Service, and comply with laws.

Marketing (opt‑in only) – Send educational content, promotions, and product updates.

  1. Sharing & Disclosure of Information

We do not sell your personal data. Information is shared only with:

  • AWS (Amazon Web Services) – Encrypted storage of images and profile data (US data centers).

  • Google Analytics 4 – Aggregated, pseudonymized usage analytics.

  • OpenAI LLC – Receives anonymized numeric skin metrics (no images) to produce recommendation text.

  • Corporate Transactions & Legal Requests – If required by law or as part of a merger, acquisition, or asset sale.

No clinics, physicians, or telehealth providers receive any personal data at this time.

  1. Face Data Transparency Statement (Apple Guideline § 5.1.1)

Face data collected: User‑supplied selfie images and AI‑generated numeric skin metrics like dryness_level, redness_level, wrinkle_severity, scarring_level, pigmentation_level, acne_level, fitzpatrick_scale, skin_type, venus_skin_health, skin_age_offset, lesion_count, lesion_coverage_ratio.

Purpose of collection: 1) Display personalized skin analysis and recommendations, 2) Improve skin‑analysis algorithm in de‑identified, aggregated form.

Third‑party sharing: Raw images are never shared. Numeric metrics shared only with OpenAI for on‑device text generation.

Storage location: AES‑256 encrypted at rest on AWS S3 (United States).

Retention: Raw images: lifetime of account + 30 days. Derived metrics: deleted upon account deletion or request.

Opt‑out / Deletion: Delete individual images in‑app or delete entire account (Profile → Settings → Delete Account).

Facial recognition/ tracking: None. We do not perform identity verification, user recognition, or advertising based on face data.

  1. Legal Bases for Processing

  • Account creation & service delivery: Contract (Art. 6 §1 b)

  • Facial image processing: Consent (Art. 9 §2 a – explicit)

  • Usage analytics & fraud prevention: Legitimate interests (Art. 6 §1 f)

  • Marketing communications: Consent (Art. 6 §1 a); opt‑out any time

We honor additional regional rights (e.g., CCPA §1798, Korea PIPA) where applicable

  1. Data Retention & Deletion

Data Category: Retention Period

  • Raw facial images: Lifetime of account + 30 days

  • Derived skin metrics: Deleted upon account deletion or request

  • Account & profile data: Lifetime of account + 30 days

  • Usage analytics (aggregated): Up to 24 months

  • Support tickets: 24 months after resolution

We regularly review data stores to ensure we do not keep personal data longer than necessary.

  1. Security Measures

  • HTTPS / TLS 1.2+ encryption in transit.

  • AES‑256 server‑side encryption at rest.

  • Role‑based access controls (least privilege).

  • Periodic third‑party penetration testing and SOC 2‑aligned controls

  1. Your Rights & Choices

  • Delete Account & Data – Settings → Delete Account or email admin@venus‑care.com.

  • Access / Export – Request a machine‑readable copy (JSON or CSV).

  • Correction – Update profile data in‑app.

  • Withdraw Consent – Disable facial analysis or delete account.

  • Opt‑out of Marketing – Manage push/email settings.

  1. Children's Privacy

The App is intended for users 16 years and older. We do not knowingly collect data from children under 16. If you believe a child has provided data, contact us for prompt deletion.

  1. International Data Transfers

We may process data outside your country of residence. Where required, we rely on Standard Contractual Clauses (SCCs) or comparable safeguards.

  1. Not Medical Advice

Content in the App is for informational purposes only and does not constitute medical advice. Always consult a licensed healthcare professional for medical concerns.

  1. Changes to This Policy

We will post updates in‑app, revise the "Last Updated" date, and notify you of material changes 7 days before they take effect.

  1. Contact Us

Privacy inquiries: admin@venus‑care.com
Subject line: Privacy Inquiry

© 2025 Venus, Inc. All rights reserved.